Where is the nearest FedEx drop box or drop off facility?
Option 1: Click here for FedEx Locations near you.
Option 2: Call us at 1-800-321-9943.
How can I schedule a pickup of my FedEx package?
Option 1: Call us at 1-800-321-9943.
How can I request additional shipping supplies?
Option 1: Call us at 1-800-321-9943 and we will send you pre-printed RDC shipping labels to avoid incorrect billing.
How can I track my shipment?
Option 1: Click here to track your case.
Option 2: Call us at 1-800-321-9943.
How can I get a copy of my invoice?
Option 1: Click here to request a copy of your invoice.
I was billed by FedEx for a case that I sent you. What now?
Do not pay the invoice from FedEx. Contact Customer Service and we will rebill the invoice on your behalf. A reference number will be provided for your reference. Please note that RDC will only pay for a rebill one time. To avoid additional FedEx shipping charges, please use a preprinted RDC shipping label.
Please note that invoices can't be rebilled if past the time limit of 90 days for FedEx Express and 180 days for FedEx Ground.
How long will it take for the lab to complete my case?
Option 1: Click here to view our Time Schedule. All rush cases must be prescheduled by contacting Customer Service. Rush fees may apply.
Option 2: Call us at 1-800-321-9943.
What is the best way to package my cases for shipping?
Option 1: Click here for packaging instructions.
Option 2: Call us at 1-800-321-9943.
If you have a question or comment regarding how to package or ship your case, please call Riverside Dental Ceramics at 1-800-321-9943.
|
